Deaf Services Program Manager

General Position Description
The Program Manager is responsible for supervising the work of Direct Support Professionals (DSP) and Site/Field Supervisors ensuring that agency policies and procedures are implemented while upholding company core values and mission. In addition, the Program Manager is responsible for program oversight and ensuring the delivery of quality services.

Broad Areas of Responsibility
Responsible for assisting in recruiting, selecting, and supporting Direct Support Professionals; providing training and mentoring to new and existing employees; guiding and supervising the work of Direct Support Professionals by setting clear expectations and monitoring progress, providing feedback regarding performance regularly as well as conducting annual performance evaluations; recognizing and valuing the skills and input of employees; implementation of creative scheduling and accountability. Participating in agency activities, serving on committees, and communicating the agency’s values and principles to others.